Cyberspace Annoyance
If you're gonna offer a service on your website for the purpose of making peoples' lives easier, simpler, more efficient...then please, PLEASE make it a website that WORKs! Because if it doesn't, it actually takes at least three times longer to accomplish the task.
Companies in the past week whose website functionality has failed me:
- Comcast.com - on two separate days and three separate occasions, the system failed to let me transfer my service to the new house. Resolution - good old fashioned customer service phone call.
- MovingMatrix.com - this site is supposed to provide you with quotes via email for various moving options. I have not received a single quote. Resolution - phone book.
- United States Postal Service.com - the little icon on the USPS.com homepage says, "Moving?", and I thought, "cool, this will be so easy! I don't have to drive to the post office." But after agreeing to the privacy statement on one page, then filling out my name on the next page, the following "Continue" button looped me back to the privacy statement page. I tried this several times before I felt like a tard and realized nothing else was gonna happen. I then tried to send an email notice to let them know it was broken. Guess what...that didn't work either. Resolution - I will drive to the post office on Monday.
Other than these minor disturbances life is good and I'm still packing.
9 comments:
Inconsiderate people and improperly working.. or non functioning links...
They top my annoyance list lately too!
I'm not moving near as fast as you...
I need to get back to my packing...lol... maybe in Sept....
So much easier sometimes just to give it all away...
cheers!
the computer is a great tool but honestly, if we all do everything on line America will be unemployed....so enjoy the personal contacts of customer service. :)
I've made reservations online twice where they had no record of it. Even when I give them my printed receipt.
Anyway glad everything else is good. Hope you are enjoying the summer.
I don't know about the other two, but USPS.com is a conspiracy. They want to look like they are all up to date with the internet, but really, they just want you to come to the post office again and pay $100 to send a letter.
And, yes, I exaggerate. But it feels that way sometimes.
Good to see you retain your ioptimism. I also am ioptimistic, and repeatedly return to trying the online ways first, and then, unfortunately, often end up retreating the the real world to get stuff done... Oh well.
Not long now till the big move! Exciting!
Hi Bumble Bee-
aren't the naggling shitty things of moving just FUN?
you'll be laughing in relaxation over a cosmo before you know it!
XOXO
C.
hello friends. life is crazy right now. i am so thankful that you have come to say hello and revel in my online irritations with me.
Love to all :)
GFM
good luck with the packing/moving!
sorry to hear about the online frustrations... i hear ya!
The USPS site is really quite pathetic. Don't let the bastards get you down.
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